Service Standards for High-Volume Regulatory Authorizations
Service Standard for Carrier Code Application Process

Service standard:

The CBSA will strive to issue a carrier code to those who meet carrier code eligibility requirements within 3 business days. The application will not be processed nor will the service standard commence until all required information and supporting documents are received.

Performance target:

The CBSA will strive to meet the service standard 85% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA processed 3,338 applications to issue a carrier code and met the service standard 76.24% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA processed 4,022 applications to issue a carrier code and met the service standard 30.66% of the time.

For the fiscal year April 1, 2014 to March 31, 2015, the CBSA processed 3,107 applications to issue a carrier code and met the service standard 99.25% of the time.

For the fiscal year April 1, 2013 to March 31, 2014, the CBSA processed 3,967 applications to issue a carrier code and met the service standard 100% of the time.

Applying for a Carrier Code:

For more information, please see the Carrier Codes section of our Web site or e-mail us at carrier-cargo@cbsa-asfc.gc.ca.

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



For more information

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