Service Standards for High-Volume Regulatory Authorizations
The eManifest Program

eManifest is modernizing and improving cross-border commercial processes.  eManifest requires all carriers, freight forwarders and importers to send advance commercial information about their shipments electronically to the Canada Border Services Agency (CBSA).  Businesses have the ability to electronically transmit their pre-arrival information either via the eManifest Portal through the Internet or by Electronic Data Interchange to the CBSA's host system.  eManifest is part of the overall measures the Government of Canada is putting in place to enhance the safety, security and prosperity of Canadians and international trade while streamlining commercial cross-border processes.

Businesses and their service providers who choose to use one of the Electronic Data Interchange (EDI) options to transmit electronic commerce data to the CBSA must apply to the Technical Commercial Client Unit (TCCU) by completing the BSF691 - Electronic Data Interchange (EDI) Application for Advance Commercial Information (ACI) form. Some EDI methods require testing with the TCCU and approval by the CBSA.  The following service standards below have been established for clients choosing to transmit their pre-arrival information using the Electronic Data Interchange option.

Service Standard for eManifest – Electronic Data Interchange: Application Acknowledgement

Upon receipt of a complete and accurate application form BSF691 - Electronic Data Interchange (EDI) Application for Advance Commercial Information (ACI) from the client by fax or email, the CBSA will aim to acknowledge receipt of the application within two business days.

Performance target:

The CBSA will strive to meet the service standard 95% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA processed 5,134 applications and met the service standard 99.9% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA processed 5173 applications and met the service standard 99.9% of the time.

Service Standard for eManifest – Electronic Data Interchange: Review of Application

The CBSA will aim to review the application form BSF691 - Electronic Data Interchange (EDI) Application for Advance Commercial Information (ACI) and communicate to the client within 10 business days the necessary course of action to be followed in the ensuing testing process.

Performance target:

The CBSA will strive to meet the service standard 90% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA conducted 5,134 reviews and met the service standard 88.2% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA conducted 5173 reviews and met the service standard 97.8% of the time.

Service Standard for eManifest – Electronic Data Interchange:  Initial Test

The initial test of each test package for using the Electronic Data Interchange system ensures that all technical communication components between the client and the CBSA are interfaced correctly, allowing data to be processed by the CBSA and results returned.  Upon transmission of the first test of each test package by the client to the CBSA, the CBSA will aim to send a notification to the client of a Pass or Fail result within 5 business days. 

If the client has received a Pass, the testing will continue as determined by the Technical Commercial Client Unit.  If the client has received a Fail, the Technical Commercial Client Unit will continue to work with the client on the initial test and respond within the above service standard.

Performance target:

The CBSA will strive to meet the service standard 90% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA processed 88 testing clients and met the service standard 95.5% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA processed 65 testing clients and met the service standard 86.2% of the time.

Service Standard for eManifest – Electronic Data Interchange:  Final Test

Upon transmission by the client of the final test for using the Electronic Data Interchange system to the CBSA, having a Pass result leading to the successful completion of the test package, the CBSA will aim to send a notification to the client within 5 business days advising the client that permission has been given to transmit pre-arrival information for eManifest using Electronic Data Interchange.

Performance target:

The CBSA will strive to meet the service standard 90% of the time.

Performance results:

For the fiscal year April 1, 2016 to March 31, 2017, the CBSA processed 87 testing clients and met the service standard 90.8% of the time.

For the fiscal year April 1, 2015 to March 31, 2016, the CBSA processed 63 testing clients and met the service standard 81% of the time.

Applying for the Electronic Data Interchange (EDI) option of the eManifest Program:

For more information, please see the eManifest section of our Web site or refer to Memoranda D3 – Transportation. You may also contact us at:

Technical Commercial Client Unit
355 North River Road, 6th Floor
Ottawa, ON K1A 0L8
E-mail: tccu-ustcc@cbsa-asfc.gc.ca
Fax: 343-291-5482

Service feedback:

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



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