2015-16 Departmental Performance Report - Canada Border Services Agency
Archived - Status Report on Transformational and Major Crown Projects
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Project name: Electronic Manifest (eManifest)
eManifest is a major transformative initiative and part of the overall measures the Government of Canada is putting in place to enhance the safety and security of Canadians as well as international trade while streamlining cross-border processes. When fully implemented, eManifest will require carriers, freight forwarders, and importers in all modes of transportation to electronically transmit advance commercial information (ACI) to the CBSA within prescribed mode-specific time frames.
- Enhance CBSA's capacity to provide a pre-arrival risk determination of goods arriving to Canada.
- Improve the efficiency of administering pre-arrival determinations by using an improved risk assessment capability.
- Provide the CBSA with the ability to conduct more effective enforcement activities.
- Enable the CBSA to provide faster, more efficient frontline processing for legitimate commercial trade.
- Enhanced prosperity: eManifest will contribute to a strong economy by facilitating the flow of low-risk trade in a high-volume, time-sensitive, trans-border environment.
- Enhanced security: eManifest will use sophisticated tools and technology and rigorous risk assessment systems to interdict threats prior to their arrival at the border.
- Streamlined border processing: eManifest will minimize the processing required at the border, streamline the clearance process and reduce border congestion.
- Consistency of application: eManifest will expand the existing requirements for marine and air carriers to those in the highway and rail environments, consistently applying risk assessment across all modes of transportation relative to CBSA requirements.
- Reduced costs of compliance: To the greatest extent possible, eManifest will develop system requirements using recognized international and North American standards.
- Enhanced systems performance: CBSA will make enhancements to its information technology infrastructure that will improve system performance and reliability.
- Improved communication on status of shipments/document through new and enhanced notification to trade chain partners.
Canada Border Services Agency
- Canada Border Services Agency
- Public Services and Procurement Canada
The eManifest planned milestones include the completion of 6 deployments:
- Deployment 1: Business Information Model; implemented in June 2014. Over 20 million eManifest records have been collected since Deployment 1 was implemented.
- Deployment 2: Advance Analytics; implemented in October 2014. Allows the National Targeting Centre to use historical and near real time eManifest data to analyze and detect high risk importations in all modes of transportation.
- Deployment 3: Automated Risk Assessment of High Risk Commodities; will allow the National Targeting Centre to use the eManifest Automated Risk Assessment system to identifying importations of high risk commodities (e.g. dual use goods, precursor chemicals) in all modes of transportation. Implemented in March 2015.
- Deployment 4A: Notification system that advises Trade Chain Partners (TCPs) when their eManifest has been received and processed by the CBSA (January 2016).
- Deployment 4B: Completion of the Automated Risk Assessment and Targeting system, which provides the ability to screen and target high-risk shipments (September 2016).
- Deployment 6A: First in a series of Performance Reports that will support measurement of program effectiveness (October 2016)
- Deployment 5: Border processing system that will capture Passenger History and integrate with the National Targeting Centre to close the loop on shipments referred for exam (March 2017).
- Implementation of user training and business transformation plans in order to support the CBSA and trade chain partners through the transition to the new systems (ongoing).
Progress report and explanation of variances
The Treasury Board approved eManifest project authority of $415 million.
The eManifest project plan is tracking deliverables and milestones against a revised project plan approved in June 2014. The project is to be completed by March 2017 within the approved project authority.
Project name: CBSA Assessment and Revenue Management (CARM)
The CARM project will modernize the systems and processes that support the assessment and collection of revenue from importers, and for reporting on revenue information and trade data. CARM will support a number of business improvements needed to address inefficiencies with current systems and processes and also meet key Government of Canada objectives for "red tape" reduction and regulatory reform.
When fully implemented, CARM will provide the CBSA with a modernized financial management regime focused on providing client-based services and processes, including an accrual system of accounting to ensure CBSA's compliance with the Government of Canada's Financial Information System. CARM will additionally facilitate its capacity to sustain a control-based audit and meet the requirements under the Treasury Board Secretariat's (TBS) Policy on Internal Controls.
It plans to modernize and reduce administrative burdens by the very way it interacts with its clients through automation and the development of smart tools for both clients and CBSA employees to use. It will remove administrative burdens associated with business reporting of trade information and improve transparency, predictability, accountability and overall performance. Furthermore, CARM will develop new assessment processes and tools to modernize the CBSA's revenue management and trade programs.
Implementing CARM will address the following business needs in support of CBSA and government-wide priorities and plans:
- Improve accounting and reporting on importer revenues and trade information – CARM will improve the way the Agency assesses, collects and reports on duties and taxes from importers;
- Replace aging revenue and cash management systems – CARM will replace several antiquated and failure-prone legacy revenue and commercial systems;
- Modernize trade administration, monitoring and control – CARM will modernize tariff, origin, valuation, anti-dumping and countervailing program activities that support the accurate assessment of taxes and other revenue owed to the GC;
- Improve trade program management efficiencies – CARM will improve efficiencies in the assessment and collection of trade revenues by reengineering, harmonizing and streamlining business processes;
- Improve service delivery within the trade community – Service excellence is a key priority of the CBSA. CARM will implement trade service standards to improve the Agency's interactions with the trade community to ensure they receive fair, accurate, accessible, efficient and timely border services; and
- Simplify trade business processes – CARM will support key priorities and objectives announced in the Government's Economic Action Plan 2012. CARM will harmonize the CBSA's reporting and accounting processes with those of the United States (U.S.) Customs and Border Protection as part of the Beyond the Border Action Plan. Throughout CARM implementation, the CBSA will assess opportunities to improve efficiencies in the administration of trade policies and programs and increase the competitiveness of Canadian businesses through easier trade flows and streamlined regulatory compliance with the U.S.
The CARM project is included in the TBS oversight portfolio of major Information Technology (IT) enabled projects.CARM is dependent on, or has linkages to, the CBSA's eManifest Project and the Beyond the Border Action Plan.Elements common to eManifest and CARM, i.e. identification and authentication, information warehouse, and data acquisition and notification will be used to maximize economies of scale and minimize duplication of effort. CARM will leverage the enterprise eService Portal, being developed under the Beyond the Border Action Plan and will harmonize and streamline the CBSA's revenue accounting and reporting processes.
- Transparent, accountable and responsive reporting of trade and revenue information by implementing changes to the Agency's accounting practices and systems to produce fully auditable financial statements, increase accountability and improve asset stewardship controls. Beneficiaries include Canadians, the Government of Canada, Canadian provinces, and the trade community.
- Timely, accurate and complete assessment and collection of importer duties and taxes by streamlining and automating commercial processes and replacing aging systems. Accurate assessment and reporting of revenues and trade data will support Government of Canada policy development. Beneficiaries include Canadians, the Government of Canada and Canadian provinces.
- Fair, accessible and responsive service delivery for commercial importers through the establishment of a Business Simplification Initiative (BSI) to improve the clarity and efficiency of commercial processes and programs. Modernizing trade programs and Information Management (IM)/IT systems will improve service delivery to importers, exporters and carriers and enable new service delivery options. Beneficiaries include Canadians, the Government of Canada and the trade community.
- Risk mitigation by addressing aging IM/IT systems through the replacement of antiquated, obsolete and non-integrated systems. New systems will be compliant with various GC financial policies, regulations and strategies, Generally Accepted Accounting Principles and financial management best practices. Beneficiaries include Canadians, the Government of Canada and the trade community.
The CARM project will benefit commercial clients and Canadian businesses by:
- introducing an electronic option for the payment of duties and taxes;
- introducing the ability to register, conduct assessment activities, obtain information, view financial transactions and manage accounts online with the CBSA through a portal;
- providing the ability to retrieve statements of account via a secure portal;
- implementing client-based accounting processes that will improve the range and responsiveness of services that the CBSA provides to commercial clients;
- ensuring business continuity and the availability of IM/IT systems by replacing outdated systems with modern applications and platforms;
- improving the accuracy and timeliness of trade data that will:
- support the management of CBSA programs that ensure a level playing field for all importers, exporters and domestic businesses;
- support the Government of Canada in developing effective and responsive fiscal and monetary policies; and
- support Canadian businesses in their forecasting and decision making;
- enabling the CBSA to manage the assessment and collection of revenue consistently, fairly and transparently; and
- modernizing trade, improving program delivery to importers, exporters and carriers, and enabling new service options.
Canada Border Services Agency
- Public Services and Procurement Canada (PSPC)
- Participating departments
- Canada Revenue Agency
- Shared Services Canada
- Treasury Board Secretariat
To be determined.
To be determined.
CARM is currently in the Planning phase.
In October 2014, the Accounts Receivable Ledger (ARL) project was consolidated with the CARM project. The ARL project was implemented in January 2016 as the first release of CARM..
CARM Phase 1 (Complete)
- ARL (Complete)
- CARM Planning
- Treasury Board (TB) Submission for CARM Phase 2
CARM Phase 2 (In Process)
CARM Phase 2 includes deployment of CARM Release 1, execution - in partnership with PSPC - of a collaborative procurement ("Smart Procurement") to select a vendor partner for design, implementation and ongoing technical operational support of the remaining CARM capabilities, and completion of a TB Submission for implementation of the remaining CARM capabilities.
CARM Release 1 included the following deployments: Client Master Data, e-payments for customs self-assessment (CSA) clients, ARL, including e-payments for all commercial clients.
- Release 1A - Client Master Data - Deployed April 2015
- Release 1B - e-payments for customs self-assessment (CSA) clients - Deployed April 2015
- Release 1C - ARL, including e-payments for all commercial clients - Deployed January 2016
CARM Smart Procurement includes the following major milestones:
- Industry Day - Completed May 2015
- Invitation to Qualify Phase - Completed June 2016
- Review and Refine Requirements Phase - Started July 2016
- Request for Proposal Phase - Starts November 2016
CARM Phase 3
On approval from TB, CARM - working in partnership with PSPC - will complete the CARM Smart Procurement, and then, with the selected vendor partner, proceed with design and implementation of the remaining CARM capabilities.
Will continue until March 2020
- CARM Smart Procurement Contract Award - 2017–18
- Implementation of Remaining CARM Capabilities – March 2020
Progress report and explanation of variances
- On June 17, 2010, the TB approved the ARL project, which had an estimated cost of $31.0 million.
- On December 8, 2011, the TB approved the CARM project, which had an indicative cost of $340.5 million, and Expenditure Authority of $43.7 million.
- On October 9, 2014, TB granted amended and consolidated CARM and ARL Project Authority at total indicative cost of $371.5 million and further Expenditure Authority of $73.0 million for the direction and execution of Phase 2 of the project. Total Expenditure Authority to date for the consolidated CARM and ARL projects is $147.8 million.
- The ARL development and CARM project definition phases were delayed due to CBSA resource constraints and the re-alignment of priorities for the combined CARM and ARL projects.
- To address the CBSA's lack of capacity and capability to deliver such a large and complex project, the Agency conducted a Sourcing Assessment. The result is that the CBSA is in the process of procuring a Systems Integrator to complete the development, test and deployment of the ARL system. It is also initiating a Collaborative Procurement Solutions Approach to develop an external partnering arrangement for the design, development and deployment of the remaining CARM capabilities.
- In October 2014, TB granted amended and consolidated CARM and ARL Project and Expenditure Authorities for the execution of Phase 2 of the project. This included implementation of the first release of CARM in three sub-releases employing the services of a Systems Integrator, and initiation of a collaborative procurement to develop an external partnering arrangement for the implementation of the remaining CARM capabilities.
- Subsequent to TB approval in October 2014, the Systems Integrator vendor contract award was delayed by three months, slipping to January 2015 and delaying the deployment date for CARM Release 1C ARL to January 2016. Release 1C ARL was deployed in January 2016 and is operational.
- Subsequent to TB approval in October 2014, the CARM Smart Procurement process has been impacted by multiple issues resulting in an overall delay of twelve months. The Invitation to Qualify Phase was recently completed and the Review and Refine Requirements Phase started on plan. No further delays are expected.
- The project remains on track to be completed by March 31, 2020 and is expected to be completed within its approved Project Authority of $371.5M.
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