Archived - Annual Report to Parliament on the Access to Information Act
Canada Border Services Agency 2014-2015

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Chapter One: Access to Information Act report

Introduction

The Canada Border Services Agency (CBSA) is pleased to present to Parliament, in accordance with section 72 of the Access to Information Act, its annual report on the management of this Act. The report describes the activities that support compliance with the Access to Information Act for the fiscal year commencing , and ending . During this period, the CBSA continued to build on successful practices implemented in previous years.

“The purpose of the Access to Information Act is to extend the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government.”Footnote 1

As stated in subsection 72(1) of the Access to Information Act, “The head of every government institution shall prepare for submission to Parliament an annual report on the administration of this Act within the institution during each financial year.”Footnote 2

In fiscal year 2014–2015, the CBSA introduced new procedures and practices that will ensure the continued provision of timely service to Canadians who seek to exercise their right to access records under the Access to Information Act and that demonstrate leadership in the management of increasingly numerous and complex requests.

Organization

I. About the Canada Border Services Agency

Since 2003, the CBSA has been an integral part of the Public Safety Canada (PS) portfolio, which was created to ensure coordination across all federal departments and agencies responsible for national security and the safety of CanadiansFootnote 3. The CBSA itself is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants, that meet all requirements under the program legislation.

The CBSA carries out its responsibilities with a workforce of approximately 13,000 employees, including over 7,200 uniformed CBSA officers who provide services at approximately 1,200 points across Canada and at 39 international locations.Footnote 4

II. Access to Information and Privacy Division

The Access to Information and Privacy (ATIP) Division comprises five units: an Administration section, two Case Management units, and two Policy units. The Administration section’s function is to receive all incoming requests and consultations, to ensure quality control of all outgoing correspondence, and to support both Case Management units in their day-to-day business. The Case Management units task all branches and regions with retrieval requests and provide daily operational guidance and support to CBSA employees. The ATIP Policy and Governance unit develops policies, tools, and procedures to support ATIP requirements within the CBSA and provides training to employees. The Information Sharing and Collaborative Arrangement Policy unit maintains the policy framework for the CBSA’s information sharing and domestic written collaborative arrangements (WCA). On average, 53 full-time equivalents, four part-time and casual employees, and four consultants were employed in the ATIP Division during fiscal year 2014–2015.

The ATIP coordinator for the CBSA is the Director of the ATIP Division. The ATIP Division is part of the Corporate Secretariat, which reports to the Vice-President of the Corporate Affairs Branch. Consistent with the best practices identified by the Treasury Board of Canada Secretariat (TBS),Footnote 5 the CBSA’s ATIP coordinator is positioned within three levels of the President and has full delegated authority, reporting directly to the Director General of the Corporate Secretariat, who in turn reports to the Vice-President of the Corporate Affairs Branch.

Key to maintaining compliance with the statutory time requirements of the Access to Information Act is the ATIP Division’s ability to obtain records from branches and regions in a timely and reliable manner. Supported by a network of 17 ATIP liaison officers across the CBSA, the ATIP Division is well positioned to receive, coordinate, and process requests for information under the Access to Information Act.

The ATIP Division works closely with other members of the PS portfolio, including the Canadian Security Intelligence Service, the Correctional Service of Canada, the Parole Board of Canada, and the Royal Canadian Mounted Police, to share best practices and develop streamlined processes for the retrieval of jointly held records within the 30-day legislated time frame required to respond to access to information requests.

Activities and accomplishments

I. Leadership

The CBSA has always been an active participant in the support and promotion of access to information, and fiscal year 2014–2015 was no exception.

The CBSA was invited to participate in the implementation of Canada’s Action Plan on Open Government initiative led by TBS. This initiative is focused on finding solutions and means to maximize the availability of online information and data and works towards finding ways of communicating the benefits of open government—including transparency, innovation, and economic opportunity—to Canadians.

To improve service quality and to continue the modernization of the “Access to Information and Privacy Online Request” service that allows Canadians to submit and pay for their requests online, the CBSA recommended to TBS the implementation of additional fields in the portal. These additional fields empower a client to provide information that allows institutions to process requests more efficiently.

To improve the record retrieval process, the ATIP Division has established a shared drive that allows ATIP liaison officers to electronically upload records in response to requests. The structure of this shared drive has been designed so that all regions have their own specific folder enabling liaison officers across Canada to securely share documents and information with the ATIP Division.

Finally, the CBSA maintains a reading room for individuals from the general public who wish to review the Agency’s publications or other public materials. Individuals may access the reading room by contacting the CBSA’s ATIP Director by telephone at 343-291-7021 or by sending an email to ATIP-AIPRP@cbsa-asfc.gc.ca. The reading room is located at:

Place Vanier Complex, 14th Floor, Tower A
333 North River Road
Ottawa, Ontario K1A 0L8

II. Performance

Fiscal year 2014–2015 saw record high volumes of access to information requests for the CBSA. The record volumes are largely attributable to individuals seeking copies of their history of arrival dates into Canada. In fiscal year 2014–2015, 60.4% of all access to information requests received by the CBSA came from individuals seeking their Traveller History Report, which is used to support residency requirements for benefits programs administered by Citizenship and Immigration Canada and by Service Canada.

The CBSA also saw record high volumes of access to information requests submitted through the “Access to Information and Privacy Online Request” service. The CBSA received 5,144 requests, which amounted to 76.7% of all access to information requests received by the CBSA, which was an increase of 267% over fiscal year 2013–2014. The Agency is confident that the use of this innovative service will continue to increase in coming years.

The CBSA also continued to offer the electronic delivery of responses to access to information requests. Although electronic delivery made up only 17.5% of all formal access to information requests that were either all disclosed or disclosed in part in fiscal year 2014–2015, these requests accounted for 86.3% of all the pages the CBSA disclosed in their entirety or disclosed in part this fiscal year.

III. Education and training

In fiscal year 2014–2015, the ATIP Division continued to conduct bilingual training sessions that supported the implementation of streamlined processing procedures and built an awareness of ATIP obligations. These sessions are designed to ensure that the participants fully understand their responsibilities under the Access to Information Act, with a focus on requests made pursuant to the Act and the duty to assist principles. Ten sessions were offered in which 174 National Capital Region (NCR) employees took part.

CBSA employees also took advantage of the free online course entitled “Managing Information at the Canada Border Services Agency and the Access to Information Act and the Privacy Act.” This one-hour online course was designed to provide employees with the basic principles for effectively managing information in their daily work. After completing this course, an employee will have acquired the knowledge to better identify various types of information, learned how requests under the Access to Information Act and the Privacy Act are handled, and learned about their responsibilities throughout the process. A total of 437 employees completed the online training in fiscal year 2014–2015, a 35% increase over fiscal year 2013–2014.

The ATIP Division also delivered two customized sessions: one on privacy breaches that was well received by 15 employees from the Northern Ontario Region and the other on Info Source that was also well received by 17 employees from the National Security Cases unit. Moreover, the ATIP Division delivered 13 in-class training sessions on section 107 of the Customs Act, as well as basic information sharing training sessions to 200 employees in the NCR and across the regions.

In addition, the ATIP Division organized two national ATIP liaison officers’ learning events via conference call. The purpose of these conference calls, which convened all 17 ATIP liaison officers across the branches and regions, was to exchange information about challenges and best practices, to discuss the latest policies and procedural developments, and, overall, to improve the ATIP Division/ATIP liaison officer relationship. These conference calls will be offered again next year to support continued improvement and to promote ongoing communication while providing the tools and training required by ATIP liaison officers to perform their duties.

The ATIP Division also developed a communications plan to ensure that CBSA employees are aware of their obligations under the Access to Information Act. The plan leverages key dates, such as Right to Know Week, and other activities at the CBSA that can promote ATIP tools, resources, and awareness.

Finally, the ATIP Division continues to actively participate in the TBS-led ATIP coordinators’ and ATIP practitioners’ meetings. These meetings provide opportunities for employees from the CBSA to liaise with employees from other institutions to discuss various issues and challenges that have been identified by the ATIP community.

IV. New and revised Access to Information Act policies and procedures

During fiscal year 2014–2015, the CBSA continued to revise existing policies and to develop new ones.

The ATIP Division has taken a number of significant measures to enhance and promote ATIP tools that are accessible to CBSA employees. One of these measures is to keep the ATIP intranet site up-to-date and accessible to all CBSA employees. This allows the ATIP Division to quickly share information and best practices and to facilitate collaboration across the Agency. Furthermore, the ATIP Division will explore the possibility of designing a new Wiki page that would allow it to share ATIP best practices with CBSA employees.

The ATIP Division has also developed a new consent form for requesters making a request on behalf of someone else. The new form was created specifically to cover all of the basic elements required by an ATIP officer to process a request made by those representing an individual to obtain his or her personal information.

Over the past few years, the CBSA has seen an increase in the number of requesters seeking their audio/video files. In order to process these requests more efficiently, the ATIP Division implemented new standard operating procedures that provide ATIP analysts with a step-by-step method to process these files.

The CBSA has continued to work diligently to address TBS recommendations to improve its chapter for Info Source. The CBSA content of the chapter for Info Source is now organized by institutional functions, programs, and activities, and all classes of records and personal information banks are aligned under the related programs and activities. The CBSA will continue to update its chapter for Info Source in accordance with TBS requirements.

As required by the Directive on the Administration of the Access to Information Act and as part of the open government initiative, the CBSA posts summaries each month of completed access to information requests on the Government of Canada’s mandated website. These requests do not include personal information or any other information that would be exempted or excluded under the Act or that could reveal a requester’s identity. As most requests received by the CBSA are client-specific, the CBSA posted 484 requests on the website, representing 7.1% of the requests completed by the Agency. The CBSA also received 450 informal enquiries for requests posted on the website in fiscal year 2014–2015, as compared to 321 in the previous year, which is an increase of 40.2%.

The ATIP Division continued to provide the service of informally reviewing CBSA records for internal programs as if they had been requested under the Access to Information Act. The ATIP Division received 22 internal requests of this nature in fiscal year 2014–2015.

The ATIP Division closely monitors the time it takes to process access to information requests. Weekly reports, which show trends and performance, are submitted to the managers of the Case Management units, the Director of the ATIP Division, and the Director General of the Corporate Secretariat. Monthly reports consisting of statistics on the performance of the offices of primary interest are also distributed to all ATIP liaison officers. Finally, quarterly trend reports portraying the overall performance of the Agency are reviewed and discussed during meetings of the Agency's Executive CommitteeFootnote 6 and included in the Agency Performance Summary.

V. Audits of and investigations into the access to information practices of the Canada Border Services Agency

In 2014–2015, there were no key issues raised as a result of access to information investigations, and no audits were conducted that related to the access to information practices of the CBSA.

Delegation order

See Annex A for a signed copy of the delegation order.

Chapter Two: Statistical report

Statistical report and supplemental reporting requirements

See Annex B for the CBSA's statistical report on the Access to Information Act.

Interpretation of the statistical report

I. Overview

In fiscal year 2014–2015, the CBSA continued to refine its practices to maintain a high level of service to requesters. Statistics suggest these refinements are having a positive effect, as evidenced by a continued high completion rate of requests within the legislated timelines.

II. Requests processed under the Access to Information Act

The CBSA received 6,705 Access to Information Act requests in fiscal year 2014–2015, which was an increase of 43.5% over the previous year. Moreover, the CBSA responded to 6,802 Access to Information Act requests, representing 86.3% of the total number of requests received and outstanding from the previous reporting period.

Over the past five years, the CBSA has experienced a significant increase in the number of requests. In 2010–2011, the CBSA received 1,607 requests. By comparison, the Agency received 6,705 requests in 2014–2015. This increase is largely attributable to requests for Traveller History Report referenced earlier in this report.

Access to Information Requests Received/Completed

Traveller History Report Workload

III. Completion Time

Of the 6,802 requests completed during fiscal year 2014–2015, the CBSA responded to 5,160 requests within 30 days or less, or 75.8% of all the requests completed. The CBSA responded to 1,228 requests (18.1%) within 31 to 60 days and 215 requests (3.2%) within 61 to 120 days. There were 199 requests (2.9%) that required 121 days or more to be completed.

Completion Time Pie Chart

Of all the requests completed, the CBSA was successful in responding to 93.5% of them within the legislated timelines. This result reflects the CBSA’s commitment to ensuring that every reasonable effort is made to complete the requests as soon as possible.

Section 9 of the Access to Information Act allows departments to extend the 30-day legislated deadline of a request if the request cannot be completed because:

  • meeting the original time limit unreasonably interferes with the operations of the government institution;
  • consultations are necessary and cannot be completed within the original time limit; or,
  • notice is given to third parties pursuant to subsection 27(1).

In total, 445 extensions were applied for in fiscal year 2014–2015. This represents a decrease of 4.7% in extensions in comparison to the previous fiscal year. For a more specific breakdown of the type of extensions applied for in fiscal year 2014–2015, please refer to Annex B of this report.

IV. Disposition of requests completed

Of the 6,802 requests completed in 2014–2015, the CBSA provided responsive records for 87.7% (5,966 requests) and exempted or excluded all records for 0.5% (35 requests). For 5% of the requests completed (339 requests), there were no responsive records. For the remaining 6.8% of the requests completed (462 requests), the CBSA was unable to process the request and transferred it to another institution as soon as possible; the request was abandoned; or the request was neither confirmed nor denied.

Disposition of Completed Requests

V. Complaints and investigations

Subsection 30(1) of the Access to Information Act describes how the Office of the Information Commissioner (OIC) receives and investigates complaints from individuals regarding the information held by a government institution. Examples of complaints the OIC may choose to investigate include refusal to disclose records, missing information, or failure to provide information in the official language requested by the individual.

Throughout the 2014–2015 fiscal year, 71 Access to Information Act complaints were filed against the CBSA, a decrease of 25% compared to fiscal year 2013–2014. It should be noted that the number of complaints filed relate to 1% of the access to information requests completed during this period. The complaints received during the fiscal year were related to the following issues: time delay (15); refusal to disclose records or missing information (10); application of exemptions or exclusions (37); time extension (5); and miscellaneous (4).

Complaints Received

Of the 54 complaints resolved in fiscal year 2014–2015, 29 were deemed well-founded; 10 were deemed not well-founded; nine were abandoned or discontinued; and six were settled. Where complaints are substantiated, the matter is reviewed by the delegated managers and processes are adjusted if required.

VI. Appeals

There was no appeal made to the Federal Court during the 2014–2015 fiscal year.

VII. Conclusion

The achievements and successes portrayed in this report reflect the CBSA’s commitment to ensuring that every reasonable effort is made to meet its obligations under the Access to Information Act. The CBSA strives to provide Canadians with the information to which they have a right in a timely and helpful manner, by balancing the right of access with the need to protect the integrity of the border services that support national security and public safety priorities. Innovative approaches and careful planning will help the Agency to continue this success in the future.

Annex A – Delegation order

The Minister of Public Safety and Emergency Preparedness, pursuant to section 73 of the Access to Information Act and section 73 of the Privacy Act, hereby designates the persons holding the positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Minister of Public Safety and Emergency Preparedness as the head of Canada Border Services Agency under the provisions of the Act and related regulations set out in the schedule opposite each position. This designation replaces all previous delegation orders.

Schedule Canada Border Services Agency
Position Access to Information Act and Regulations Privacy Act and Regulations
President Full authority Full authority
Executive Vice-President Full authority Full authority
Vice-President, Corporate Affairs Branch Full authority Full authority
Director-General, Corporate Secretariat Full authority Full authority
Director, ATIP Division Full authority Full authority
Manager, ATIP Division Full authority Full authority
(except 8(2)(m))
Team Leader, ATIP Division Full authority Full authority
(except 8(2)(m))

 

Annex B – Statistical report on the Access to Information Act

Part 1 – Requests under the Access to Information Act

1.1 Number of requests

  Number of requests
Received during reporting period 6705
Outstanding from previous reporting period 1184
Total 7889
Closed during reporting period 6802
Carried over to the next period 1087

1.2 Sources of requests

Source Number of requests
Total 6705
Media 183
Academia 15
Business (Private Sector) 1376
Organization 110
Public 5003
Decline to Identify 18

1.3 Informal requests

Completion Time
1 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More Than 365 Days Total
210 194 17 24 0 0 5 450

Note: All requests previously recorded as "treated" will now be accounted for in this section only for "treated informally".

Part 2 – Requests Closed During the Reporting Period

2.1 Disposition and completion time

Disposition of Requests Completion Time
1 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More than 365 Days Total
Total 584 4576 1228 215 51 51 97 6802
All disclosed 96 3254 685 17 9 3 6 4070
Disclosed in part 51 1036 487 183 38 45 56 1896
All exempted 5 7 6 3 2 0 1 24
All excluded 1 8 1 1 0 0 0 11
No records exist 32 253 46 1 1 1 3 339
Request transferred 16 0 0 0 0 0 0 16
Request abandoned 382 17 3 8 1 2 31 444
Neither confirmed nor denied 1 1 0 0 0 0 0 2

2.2 Exemptions

Section Number of Requests
13(1)(a) 380
13(1)(b) 53
13(1)(c) 31
13(1)(d) 68
13(1)(e) 0
14 0
14(a) 5
14(b) 1
15(1) 0
15(1) - I.A.* 123
15(1) - Def.* 38
15(1) - S.A.* 461
16(1)(a)(i) 64
16(1)(a)(ii) 43
16(1)(a)(iii) 21
16(1)(b) 109
16(1)(c) 1174
16(1)(d) 6
Section Number of Requests
16(2) 64
16(2)(a) 1
16(2)(b) 8
16(2)(c) 388
16(3) 0
16.1(1)(a) 0
16.1(1)(b) 0
16.1(1)(c) 0
16.1(1)(d) 0
16.2(1) 0
16.3 0
16.4(1)(a) 0
16.4(1)(b) 0
16.5 0
17 20
Section Number of Requests
18(a) 4
18(b) 0
18(c) 1
18(d) 3
18.1(1)(a) 1
18.1(1)(b) 0
18.1(1)(c) 0
18.1(1)(d) 1
19(1) 1497
20(1)(a) 3
20(1)(b) 25
20(1)(b.1) 1
20(1)(c) 38
20(1)(d) 8
Section Number of Requests
20.1 0
20.2 0
20.4 0
21(1)(a) 87
21(1)(b) 100
21(1)(c) 6
21(1)(d) 17
22 18
22.1(1) 1
23 125
24(1) 105
26 22

*I.A.: International Affairs   Def.: Defense of Canada   S.A.: Subversive Activities

2.3 Exclusions

Section Number of Requests
68(a) 14
68(b) 0
68(c) 0
68.1 0
68.2(a) 0
68.2(b) 0
Section Number of Requests
69(1) 0
69(1)(a) 3
69(1)(b) 0
69(1)(c) 1
69(1)(d) 0
69(1)(e) 3
69(1)(f) 0
Section Number of Requests
69(1)(g) re (a) 5
69(1)(g) re (b) 0
69(1)(g) re (c) 0
69(1)(g) re (d) 0
69(1)(g) re (e) 2
69(1)(g) re (f) 1
69.1(1) 0

2.4 Format of information released

Disposition of Requests Paper Electronic Other formats
Total 4924 1041 1
All disclosed 3983 87 0
Disclosed in part 941 954 1

2.5 Complexity

2.5.1 Relevant pages processed and disclosed
Disposition of Requests Number of Pages Processed Number of Pages Disclosed Number of Requests
All disclosed 33676 33676 4070
Disclosed in part 392636 260262 1896
All exempted 3860 0 24
All excluded 67 0 11
Request abandoned 12540 0 444
Neither confirmed nor denied 0 0 2
2.5.2 Relevant pages processed and disclosed by size of requests
Disposition Less Than 100 Pages Processed 101-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More than 5000 Pages Processed
Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed
All disclosed 4047 15989 17 3534 1 526 3 4303 2 9324
Disclosed in part 1238 37445 494 96623 101 51204 52 51118 11 23872
All exempted 16 0 3 0 5 0 0 0 0 0
All excluded 11 0 0 0 0 0 0 0 0 0
Request abandoned 438 0 2 0 2 0 1 0 1 0
Neither confirmed nor denied 2 0 0 0 0 0 0 0 0 0
Total 5752 53434 516 100157 109 51730 56 55421 14 33196
2.5.3 Other complexities
Disposition Consultation Required Assessment of Fees Legal Ddvice Sought Other Total
All disclosed 10 0 0 0 10
Disclosed in part 218 3 0 3 224
All exempted 4 0 0 0 4
All excluded 1 0 0 0 1
Request abandoned 20 3 0 0 23
Neither comfirmed nor denied 0 0 0 0 0
Total 253 6 0 3 262

2.6 Deemed refusals

2.6.1 Reasons for not meeting statutory deadline
Number of Requests Closed Past the Statutory Deadline Principal Reason
Workload External Consultation Interne Consultation Other
441 382 11 5 43
2.6.2 Number of days past deadline
Number of Days Past Deadline Number of Requests Past Deadline Where No Extension Was Taken Number of Requests Past Deadline Where An Extension Was Taken Total
1 to 15 days 151 37 188
16 to 30 days 29 10 39
31 to 60 days 21 13 34
61 to 120 days 28 16 44
121 to 180 days 11 15 26
181 to 365 days 8 19 27
More than 365 days 24 59 83
Total 272 169 441

2.7 Requests for translation

Translation Requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Part 3 – Extensions

3.1 Reasons for extensions and disposition of requests

Disposition of Requests Where an Extension Was Taken 9(1)(a) Interference With Operations 9(1)(b) Consultation 9(1)(c) Third-Party Notice
Section 69 Other
All disclosed 10 0 10 2
Disclosed in part 173 0 198 6
All exempted 2 0 2 0
All excluded 0 0 1 0
No records exist 1 0 2 0
Request abandoned 13 0 24 1
Total 199 0 237 9

3.2 Length of extensions

Length of Extensions 9(1)(a) Interference with Operations 9(1)(b) Consultation 9(1)(c) Third-Party Notice
Section 69 Other
30 days or less 97 0 106 1
31 to 60 days 41 0 68 3
61 to 120 days 26 0 30 3
121 to 180 days 20 0 21 1
181 to 365 days 11 0 10 1
More than 365 days 4 0 2 0
Total 199 0 237 9

Part 4 – Fees

Fee Type Fee Collected Fee Waived or Refunded
Number of Requests Amount Number of Requests Amount
Total 6669 $33,415 4745 $7,749
Application 6668 $33,340 37 $185
Search 0 $0 1 $130
Production 0 $0 0 $0
Programming 0 $0 0 $0
Preparation 1 $75 0 $0
Alternative format 0 $0 0 $0
Reproduction 0 $0 4707 $7,434

Part 5 – Consultations Received From Other Institutions and Organizations

5.1 Consultations received from other Government of Canada institutions and organizations

Consultations Other Government of Canada Institutions Number of Pages to Review Other Organizations Number of Pages to Review
Received during reporting period 291 9486 7 145
Outsanding from the previous reporting period 21 835 1 57
Total 312 10321 8 202
Closed during the reporting period 268 8987 8 202
Pending at the end of the reporting period 44 1334 0 0

5.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommandation Number of Days Required to Complete Consultation Requests
1 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More than 365 Days Total
Disclose entirely 35 68 26 6 0 0 1 136
Disclose in part 11 51 43 8 1 4 0 118
Exempt entirely 3 0 2 4 1 0 0 10
Exclude entirely 0 1 1 0 0 0 0 2
Consult other institution 0 0 0 0 0 0 0 0
Other 0 1 0 0 0 1 0 2
Total 49 121 72 18 2 5 1 268

5.3 Recommendations and completion time for consultations received from other organizations

Recommendation Number of Days Required to Complete Consultation Requests
1 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More than 365 Days Total
Disclose entirely 0 1 0 0 0 0 0 1
Disclose in part 1 4 1 0 0 0 1 7
Exempt entirely 0 0 0 0 0 0 0 0
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 1 5 1 0 0 0 1 8

Part 6 – Completion Time of Consultations on Cabinet Confidences

6.1 Requests with Legal Services

Number of Days Fewer Than 100 Pages Processed 101-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More Than 5000 Pages Processed
Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed
1 to 15 1 0 0 0 0 0 0 0 0 0
16 to 30 3 26 0 0 0 0 0 0 0 0
31 to 60 2 3 0 0 0 0 0 0 0 0
61 to 120 1 15 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 days 0 0 0 0 0 0 0 0 0 0
Total 7 44 0 0 0 0 0 0 0 0

6.2 Requests with Privy Council Office

Number of Days Fewer Than 100 Pages Processed 101-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More Than 5000 Pages Processed
Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed
1 to 15 1 0 1 0 0 0 0 0 0 0
16 to 30 0 0 2 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 1 13 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 1 37 0 0 0 0 0 0
More than 365 days 3 33 0 0 0 0 0 0 0 0
Total 5 46 4 37 0 0 0 0 0 0

Part 7 – Complaints and Investigations

Section 32 Section 35 Section 37 Total
71 59 54 184

Part 8 – Court Action

Section 41 Section 42 Section 44 Total
0 0 0 0

Part 9 – Resources Related to the Access to Information Act

9.1 Costs

Expenditures Amount
Salaries $4,063,693
Overtime $128,949

Goods and Services

$990,347
  • Professional services contracts
$913,156  
  • Other
$77,192
Total $5,182,989

9.2 Human Resources

Ressources Person Years Dedicated to Access to Information Activities
Full-time employees 52.86
Part-time and casual employees 4.21
Regional staff 0.00
Consultants and agency personnel 4.00
Students 0.00
Total 61.07

Note: Enter values to two decimal places.

Footnotes

Footnote 1

Access to Information Act R.S., 1985, Chapter A-1, p. 1

Return to footnote 1 referrer

Footnote 2

Ibid., p. 45

Return to footnote 2 referrer

Footnote 3

PS webpage, About Public Safety Canada, www.publicsafety.gc.ca/cnt/bt/index-eng.aspx, accessed .

Return to footnote 3 referrer

Footnote 4

CBSA webpage, About the CBSA – What we do, www.cbsa-asfc.gc.ca/agency-agence/what-quoi-eng.html, accessed .

Return to footnote 4 referrer

Footnote 5

TBS webpage, Report on the TBS Study of Best Practices for Access to Information Requests Subject to Particular Processing, www.tbs-sct.gc.ca/atip-aiprp/tools/practices-pratiques-eng.asp, accessed .

Return to footnote 5 referrer

Footnote 6

The Executive Committee (EC) is the CBSA’s senior management decision-making forum responsible for the overall strategic management and direction of the Agency’s policy, program, and corporate responsibilities. Membership on the EC is as follows: President, Executive Vice-President, Vice-Presidents, Associate Vice-Presidents, Senior General Counsel, Director General of Internal Audit and Program Evaluation, and Director General of the Corporate Secretariat.

Return to footnote 6 referrer

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