— If you are a broker or importer, there are important changes to our payment systems you need to know about. Find out more.
Report Illegal Activities
- Border Watch
If you have information about suspicious cross-border activity, contact the CBSA using our Border Watch toll-free telephone line.
- Wanted by the CBSA
Help us locate individuals "Wanted by the CBSA."
- Criminal Investigations
Report suspected cases of evasion, smuggling, fraud and other offences against laws enforced by the CBSA.
You can use the compliments, comments and complaints form to:
- Express a concern;
- Provide praise for a job well done; or
- Bring a specific incident to the attention of the Canada Border Services Agency (CBSA) for possible investigation.
The Frequently Asked Questions (FAQs) and A-Z index pages contain general information about the CBSA.
Visit the appeals section of the web site to review an assessment or CBSA decision.
To contact media relations, including national and regional spokespersons, refer to our Media Room.
To request information under the Access to Information Act or the Privacy Act, please visit our Access to Information and Privacy section.
The CBSA will only respond to enquiries about our services and programs. You can contact us by telephone, email, in person or by mail at:
Canada Border Services Agency
Please note, we will not process emails:
- dealing with specific personal or business cases;
- containing attachments;
- containing foul or abusive language; and
- containing third party requests.
See the Government Electronic Directory Services (GEDS) for a directory of federal public servants in all regions across Canada.
Frequently Requested Other Government Departments
The CBSA works with a variety of partners and stakeholders to fulfill our mandate. For more information on the programs and services they provide, contact:
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