Directory of CBSA Offices and Services
The Directory includes all designated CBSA offices and service locations across Canada. It provides detailed information on the services available and hours of operation at each site.
Border Information Service (BIS), provides computerized information 24 hours a day 7 days a week. Agents are only available regular business hours, Monday to Friday (08:00 - 16:00 local time/except holidays.)
Services offered under cost recovery
The CBSA normally provides service free of charge during the hours listed in this Directory for each office. If service is required outside of these hours or in locations where the CBSA does not have an office, the CBSA will consider entering into cost recovery agreements in order to provide service. Cost recovery provides the CBSA with the flexibility to deliver services that fall outside of its operating budget.
Some airport authorities and cruise ship operators have entered into cost recovery agreements with the CBSA in order to provide service in certain circumstances, including enhanced service during the hours posted in this directory. Please consult airport authorities or cruise ship operators for more information about how cost recovery may apply to your particular situation.
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