Common menu bar links
Contact List
- Electronic Commerce Unit
- National Risk Assessment Centre
- Penalty Waivers – Electronic B3s
- Canadian Food Inspection Agency
- Business Number – Canada Revenue Agency
- Permits - Foreign Affairs and International Trade Canada
- Canadian Automated Export Declaration
For enquiries not related to electronic transmission of commercial data please check Information resources.
Electronic Commerce Unit
The Electronic Commerce Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.
Tel: 1-888-957-7224
Fax: 613-952-9979
National Risk Assessment Centre
The National Risk Assessment Centre (NRAC) issues "do not load" and "hold" messages on Advance Commercial Information (ACI) Air and ACI Marine cargo. For more information on how to have these messages removed, please contact NRAC at 1-800-523-5072.
Penalty Waivers – Electronic B3s
If you would like to apply for a penalty waiver for an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, please send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the following:
Recourse Policy Section
Recourse Directorate
Fax: 613-960-5112
Canadian Food Inspection Agency
Goods regulated by the Canadian Food Inspection Agency (CFIA) require the Agency's approval before they can be released. For more information on reject messages originating from the CFIA, contact one of the following CFIA Electronic Data Interchange (EDI) Import Service Centres:
Eastern (Quebec and Atlantic)
Tel: 1-877-493-0468 (in Canada and United States)
Tel: 514-493-0468 (local and international calls)
Fax: 514-493-4103
National (Ontario, Manitoba, Saskatchewan, Alberta & British Columbia)
Tel: 1-800-835-4486 (Canada and United States)
Tel: 905-795-7834 (local and international calls)
Fax: 905-795-9658
If you are not yet transmitting CFIA entries using EDI but are interested in doing so, please visit the Other Government Department (OGD) Single Window Interface.
Business Number – Canada Revenue Agency (CRA)
If you would like to register for a Business Number or have questions regarding your existing number, visit the Canada Revenue Agency's Web site.
Permits - Foreign Affairs and International Trade Canada
Questions on permits issued by Foreign Affairs and International Trade Canada for electronic releases should be directed to the Export and Import Controls System helpdesk at the following:
Tel: 1-877-808-8838 (in Canada and United States)
Tel: 613-944-2165 (local and international calls)
Email: eics.scei@international.gc.ca
Canadian Automated Export Declaration (CAED)
All questions related to the Canadian Automated Export Declaration should be directed to Statistics Canada:
Tel: 1-800-257-2434
Email: export@statcan.ca
For inquiries not related to the electronic transmission of commercial data, please check Information resources.
