ACI
Contact names and telephone numbers

The following contact names and telephone numbers are available to assist clients.

National Targeting Centre - ACI Marine and Air

Calls to the National Targeting Centre (NTC) should only relate to risk assessment notices (e.g. Hold, Do Not Load, Do Not Unload, etc.) issued by the NTC. Questions related to notices from the local CBSA offices are to be directed to the appropriate office in the region.

Calls within Canada and the United States
Telephone:
1-855-NTC-1CNC (1-855-682-1262)
(24 hours a day, 7 days a week)

Overseas callers
Telephone:
613-941-0004
(24 hours a day, 7 days a week)

NTC Marine E-mail:  
nrac-aci@cbsa-asfc.gc.ca

NTC Air E-mail:
nrac-aciair@cbsa-asfc.gc.ca

Commercial Policy Inquiries

For information on national policies, process, procedures and legislation related to the submission of Advance Commercial Information or eManifest, contact Border Information Service (BIS).

Please refer to our BIS Web page for further details on this service.

Commercial Registration

Information on the issuance of carrier codes to transportation companies.

Commercial Registration E-mail:
carrier-cargo@cbsa-asfc.gc.ca

Technical Commercial Client Unit (TCCU)

Calls to the Technical Commercial Client Unit (TCCU) should only relate to data transmission problems (e.g. interpretation of message standards and code sets, system failures, etc.)

Calls within Canada and the United States
Telephone:
1-888-957-7224, select "Option 1" (08:00 to 17:00 ET)

Overseas callers
Telephone:
613-946-0762

An officer is on call for emergencies.

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