Client Support and Contact Information

To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:

• implementing eManifest over a number of years;
• working closely with industry stakeholders to obtain their input on the design and implementation of eManifest; and
• communicating with trade partners on important information through eSPN working groups, the CBSA Web site, publications, communications products and outreach activities.

The CBSA provides eManifest client support by e-mail and telephone.

For general inquiries about CBSA programs or services, go to Contact Us.

Border Information Service

Clients with eManifest policy and operations related questions can speak directly to a Border Information Service (BIS) agent during regular business hours, Monday to Friday (from 8 a.m. to 4 p.m. local time, except holidays).

eManifest Help Desk

Clients can also e-mail the eManifest Help Desk to ask eManifest-related questions about policy, operations and eManifest Portal Shared Secret applications. To contact the eManifest Help Desk, e-mail eManifest-manifestelectronique@cbsa-asfc.gc.ca.

Technical Support Unit (TSU)

The Technical Support Unit (TSU) provides Electronic Data Interchange (EDI) and eManifest Portal technical support to all highway carriers and their service providers.

Contact the TSU by:

Phone:

1-888-957-7224, press 2 (for calls within Canada and the U.S., toll-free, available 24/7)

E-mail:

TSU.UST@cbsa-asfc.gc.ca (For non-urgent correspondence only. E-mails are monitored during regular business hours, Monday to Friday, 8 a.m. to 5 p.m. ET, excluding statutory holidays.)

For more information on contacting the TSU, refer to the EDI Hotline page of the CBSA Web site.

Electronic Commerce Unit (ECU)

The Electronic Commerce Unit (ECU) provides Electronic Data Interchange (EDI) and eManifest Portal technical support to air, marine and rail carriers, freight forwarders, importers and brokers. Contact the ECU by:

Phone:

Calls within Canada and the U.S. (toll-free, available 24/7)
1-888-957-7224, press 1

Calls outside of Canada and the U.S. (long- distance charges apply)
(613) 946-0762, between 8 p.m. and 5 p.m. (North American Eastern time), Monday to Friday (613) 946-0763, outside of business hours, evenings, holidays and weekends

For more information on contacting the ECU, refer to the EDI Hotline page of the CBSA Web site.

eManifest Regional Client Support

eManifest is also providing Regional telephone support and is available 24/7 to highway clients who need assistance with eManifest passages. For operational eManifest support contact information, click here.