To support trade partners with the implementation of and compliance with eManifest, the Canada Border Services Agency (CBSA) is:
The CBSA provides eManifest client support by e-mail and telephone.
For general inquiries about CBSA programs or services, go to Contact Us.
Clients with eManifest policy and operations related questions can speak directly to a Border Information Service (BIS) agent during regular business hours, Monday to Friday (from 8 a.m. to 4 p.m. local time, except holidays).
Clients can also e-mail the eManifest Help Desk to ask eManifest-related questions about policy, operations and eManifest Portal Shared Secret applications. To contact the eManifest Help Desk, e-mail eManifestemail@example.com.
The Technical Support Unit (TSU) provides Electronic Data Interchange (EDI) and eManifest Portal technical support to all highway carriers and their service providers.
Contact the TSU by:
1-888-957-7224, press 2 (for calls within Canada and the U.S., toll-free, available 24/7)
TSU.UST@cbsa-asfc.gc.ca (For non-urgent correspondence only. E-mails are monitored during regular business hours, Monday to Friday, 8 a.m. to 5 p.m. ET, excluding statutory holidays.)
For more information on contacting the TSU, refer to the EDI Hotline page of the CBSA Web site.
The Electronic Commerce Unit (ECU) provides Electronic Data Interchange (EDI) and eManifest Portal technical support to air, marine and rail carriers, freight forwarders, importers and brokers. Contact the ECU by:
Calls within Canada and the U.S. (toll-free, available 24/7)
1-888-957-7224, press 1
Calls outside of Canada and the U.S. (long- distance charges apply)
(613) 946-0762, between 8 p.m. and 5 p.m. (North American Eastern time), Monday to Friday (613) 946-0763, outside of business hours, evenings, holidays and weekends
For more information on contacting the ECU, refer to the EDI Hotline page of the CBSA Web site.
eManifest is also providing Regional telephone support and is available 24/7 to highway clients who need assistance with eManifest passages. For operational eManifest support contact information, click here.