Commercial Carrier and Freight Forwarder Identification and Eligibility
CBSA Guidelines - Profile Change and Cancellation Requests For Existing CBSA Carriers

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What is a profile change or cancellation request?

Existing carriers are obligated to notify the Canada Border Services Agency (CBSA) of any changes to their profile information or if they wish to cancel their carrier code, as per section 32 of the Reporting of Imported Goods Regulations.  Corrections to carrier codes must be made by clients without delay by submitting a formal request to the CBSA.

What are the requirements?

The CBSA requires the following documents to process a request to update a carrier profile:

Check List
Change Non-bonded Carriers Bonded Carriers
Address or Phone number Formal e-mail request (including your carrier code and an authorized signature) Formal e-mail request (including your carrier code and authorized signature)
Authorized Contacts or Third Party Agent Formal e-mail request (including your carrier code and an authorized signature) Formal e-mail request (including your carrier code and an authorized signature)
Doing Business As (DBA) Name Formal e-mail request (including your carrier code and an authorized signature) Formal e-mail request (including your carrier code and an authorized signature)
Legal Business Name Formal e-mail request (including your carrier code and an authorized signature) along with ownership amendment documents, e.g. articles of amendment, certificate of merge, amalgamation documents Formal request (including your carrier code and an authorized signature) along with company ownership documents, e.g. articles of amendment, certificate of merge, amalgamation documents and an original rider from the surety company
Cancellation Formal e-mail request (including your carrier code and an authorized signature) Formal request (including your carrier code and an authorized signature) along with an original Notice of Cancellation from the surety company

The request must include all pertinent information (see the last page for the CBSA's preferred template) and come from the current contact on file or an official who has legal signing authority in the company, i.e. CEO, CFO, President, Vice President, Director, Secretary/Treasurer, or Owner.

Requests that are incomplete or are not from the listed contacts will be rejected.

Submission

Legal Business Name Change and Cancellation Request
from Bonded Carriers:
Canada Border Services Agency
Commercial Registration Unit
191 Laurier Avenue West, 12th Floor
Ottawa, ON K1A 0L8 Canada

All Other Changes:

carrier-cargo@cbsa-asfc.gc.ca

Contact

Commercial Registration Unit
Telephone (toll-free): 1-866-749-6623
Telephone: 1-613-960-1702
E-mail: carrier-cargo@cbsa-asfc.gc.ca

Processing and Approval Information

Reference Materials

Notification of Update to Carrier Code Program

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