Border Information Service
The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
|Calls within Canada
|Calls outside Canada
Long distance charges apply
|TTY within Canada
For those with hearing or speech impairments
You must choose one of the following four options before pressing “0” to speak to an officer.
- Personal or traveller
- Business importation/exportation
- Currency exchange rates
- Coming to Canada
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Touch-tone phone users may use shortcuts at any time during the recorded message:
- Press "*" to return to the previous menu;
- Press "#" to repeat the message.
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.
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