Border Information Service

The Border Information Service (BIS) is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general border services information. Find information on CBSA programs, services and initiatives divided into the following categories:

• Personal traveller
• Business importation/exportation
• Currency Exchange rates
• Coming to Canada

Should you require more in-depth information related to a topic, you can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).

Note:

• Rotary-dial phone users cannot make selections from the recorded menus, however by calling during regular business hours, calls are transferred to an agent.
• Due to the volume of calls received by CBSA agents you will be put into a queue until an agent is available to answer your questions.
• We encourage you to listen to the recorded messages before transferring to an agent.

Special Touch-Tone Features

The following shortcuts can be used by touch-tone phone users at any time during the recorded message:

• Press "*" to return to the previous menu;
• Press "#" to repeat the message.
• Press "0" to speak to an agent.
• Press "3" for the exchange rates.

Exchange rates

• BIS provides seven currency exchange rates for a 60-day period.
• Information on these and other currency exchange rates can be obtained from an agent.