This section provides existing and potential electronic commerce clients with the necessary information, documents and tools required to effectively transmit commercial electronic data to the CBSA.
Clients using the CBSA's electronic data interchange (EDI) systems can electronically transmit their import or export data and their accounting documents to the CBSA. These systems help the CBSA to quickly process low-risk goods, which allows the CBSA to focus resources on identifying potential threats to Canada's safety and security.
To assist clients with technical issues or problems relating to the exchange of data with the CBSA, the EDI Hotline is available.
The EDI Hotline supports several thousand clients who use the CBSA's commercial EDI systems. These clients include importers, customs brokers, warehouse operators, carriers and couriers.
If you have questions about commercial EDI transactions, please contact the Electronic Commerce Unit:
Electronic Commerce Unit
Canada Border Services Agency
250 Tremblay Road, 6th Floor, West Tower
Ottawa ON K1A 0L8
1-888-957-7224 (calls within Canada and the United States)
613-946-0762 (overseas callers between 8 a.m. and 5 p.m. ET)
613-946-0763 (overseas callers between 5 p.m. and 8 a.m. ET)